GENERAL TERMS AND CONDITIONS
General Terms and Conditions to use Solaris Service
The present General Terms and conditions of sale (hereinafter "GTC") are offered by the company “Société du Lac des Activités de Loisirs” (hereinafter referred to as "SLAL"). The company owns the website https://solaris-bateaux.com (hereinafter referred to as the "WEBSITE").
The website offers to customers (hereinafter referred to as "Customer") the possibility of booking aquatic excursions or organizing private or corporate events aboard the electro-solar boat Solaris.
The purpose of these "GTC" is to define all the contractual conditions under which "SLAL" provides all the services offered via the "Website".
These conditions prevail over all other conditions of purchase.
All contrary or additional non-contractual clauses or which would not be the subject of special conditions or an agreement between "SLAL" and the "Customer" are deemed null and void and unwritten.
These " GTC" are addressed to the "Customer", to allow him to make his reservation via the "Website".
When making a Reservation on the "Site", the "Customer" acknowledges having read all the "GTC" and declares to accept all the terms without reserve. The "GTC" are applicable to the Service from their acceptance by the "Customer" at the time of the Reservation until the end of his contractual relationship with "SLAL" for said Booking.
"SLAL" advises "Customer" to read the "GTC" with each new reservation, the latest version of the said Terms and Conditions does not apply to any new reservation.
To satisfy the Customer, "SLAL" may have to change these general conditions as well as its product ranges.
These "GTC" may be modified unilaterally by "SLAL" without notice and will be applicable as soon as they are published. "SLAL" must update article 15 « Last Update».
The applicable " GTC " are those in force on the site on the date the reservation is made.
2-BOOKING TERMS AND CONDITIONS
2.1 Use of the Website
The "Site" allows the "Customer" to book one of the services offered by "SLAL" online. Each service is the subject of a sheet specifying the details of the activity, what it includes or not and the required access conditions.
Reservations for all services are possible depending on availability. The availability of a service is specified when choosing the date and time slot, which will be done on the "Website" via a booking module.
The reservation of a service is firm and final only after payment of the full amount.
All services are valid for the booking date chosen by the "Customer". They can only be postponed in the event of Force majeure (see article 5.1).
The "Customer" undertakes to provide sincere, accurate, up-to-date, and complete information on his identity and contact details, as requested in the booking form and refrains from using the names and contact details of a third party. "SLAL" reserves the right to request any additional information or supporting documentation from the "Customer". If the "Customer" provides false, inaccurate, outdated, incomplete or misleading information, "SLAL" may, immediately and without notice or compensation, suspend or terminate the user account of the "Customer" and deny him access, temporarily or permanently, to the service of the "Website".
The "Customer" undertakes to use the Site in accordance with the instructions of "SLAL".
The " Customer " agrees that he only uses the "Website" for his personal use, and that he refrains from using it for any illegal purpose or abusive purposes, and from engaging in any activity that diminishes the quality or interfering with the performance or deteriorating the functionality of the "Website".
It is expressly stipulated that "SLAL" can in no way be held responsible, in any way whatsoever, for the case where the computer equipment or the electronic mail of the "Customer" rejects, for example because of an anti-spam, e-mails sent by "SLAL".
If, for any reason, "SLAL" considers that the "Customer" does not comply with these "GTC", "SLAL" may at any time, and at its sole discretion, remove its access to the Site and take all measures including any civil and criminal legal action against him.
2.2 Booking process
2.2.1 Online sales
The "Customer" chooses the presentation of his choice on the "Website" and clicks on the book button.
For any online reservation of one of the services offered by "SLAL", the full amount of the reservation must be paid immediately by the "Customer", by bank card via the online payment solution.
The online reservation is only final after acceptance of the payment by the bank of the "Customer" and receipt by email of the electronic ticket containing the QR code.
2.2.2 Station sales
For any reservation on site at the station of one of the services offered by "SLAL" depending on availability, the full amount will be paid by the customer in cash, credit card or check to guarantee his reservation.
2.2.3 Sales by interactive kiosk
For any reservation made at the interactive terminal located outside the lake resort for one of the services offered by "SLAL", the full amount of the reservation will be paid in cash.
The prices mentioned on the "Website" in the Excursion section are in Tunisian Dinars and include all taxes.
The total amount is indicated in the summary of the Order, when the customer fills in his contact details, before he accepts these "GTC", validates his reservation and proceeds to payment. This total amount is indicated inclusive of all taxes.
Any new taxes or charges that may be created, or any modification of current charges or taxes would automatically result in the readjustment of prices.
"SLAL" reserves the right to modify its prices at any time without notice, but the services remain invoiced at the price displayed on the "Website" on the day of the reservation.
The payment of the services offered by the " SLAL" is in Tunisian Dinars and is made after the acceptance of the reservation offer:
- By payment by credit card on the site via the online payment solution
- In cash via the interactive terminal located at the station,
- In cash, by card or check in the station.
Online payment by credit card is made in accordance with the procedures laid down at the time of booking. The credit cards accepted for payment are Visa Card and Mastercard. The information is encrypted by ClicToPay.
The order validated by the "Customer" will only be considered final after confirmation of payment. In case of refusal, the customer is invited to contact the sales department in order to find another payment solution.
"SLAL" reserves the right to suspend or cancel any action whatever its nature and level of execution, in the event of non-payment of any sum which would be due by the "Customer" to "SLAL". in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the site and the payment of a reservation.
5-CANCELLATION AND REFUND OF THE RESERVATION
This provision applies to all types of service offered by "SLAL" aboard the Solaris.
5.1 Case of Force Majeure
In the event of a cancellation due to exceptional events and cases of force majeure (adverse weather conditions, pandemic, war, attack, etc.) preventing any outing at sea, the "Customer" will be kept informed by the sales department. of "SLAL" as soon as possible, by e-mail or telephone call.
The "Customer" will have the choice either to postpone his reservation to a later date, without this postponement being able to cause any additional invoicing, or to be reimbursed in full.
In case the "Customer" decides to postpone his reservation date, "SLAL" sends the "Customer" by email a coupon code which will be used when choosing a new date. The code will be valid for a period of twelve (12) months from the date of cancellation of the outing.
However, "SLAL" will not be held responsible for any direct or indirect damage resulting from this cancellation.
5.2 Case of a breakdown
If the boat is subject to a major failure (breakdown) at the quay for a period ranging from thirty minutes to one hour resulting in the impossibility of casting off, or if a breakdown occurring during the excursion resulting in the impossibility of using the boat in accordance with its main purpose, the customer can choose to postpone or cancel the excursion.
In case that the "Customer" decides to maintain the reservation, after repairing the breakdown, he cannot in any case request a refund of the price of the excursion or its postponement, for any reason whatsoever.
If the " Customer " decides to postpone his reservation, "SLAL" will send to the "Customer", by email, a coupon code which will be used when choosing a new date. The code will be valid for a period of twelve (12) months from the date of cancellation of the outing.
5.3 Case due to the Customer
"SLAL" is entitled to consider the service as due and is free to accept its postponement or not.
6-RULES OF PROCEDURE
These "GTC" are supplemented by the internal regulations to which the "Customer" undertakes to comply (behavior, dress, rules of caution and safety, etc.).
The "Customer" undertakes to comply with internal, environmental regulations and in relation to the Service. "SLAL" cannot be held responsible in the event of a breach by the "Customer" of one of these regulations.
6.1. Commitment of SLAL
"SLAL" implements all the measures necessary to ensure a service under optimal conditions.
"SLAL" guarantees the "Customer" satisfaction relating to the services carried out through the "Website". "SLAL" will do everything in its power to ensure the smooth running of the excursions under the conditions provided for in the reservation. Under no circumstances can the "SLAL" be held responsible or liable for any compensation or reimbursement in the event of modification of the route, schedules, or duration of a shuttle due to exceptional events.
6.2. Customer's obligation:
From the moment he is invited to board, the "Customer" must immediately and strictly comply with the instructions given by the boat's staff in the interest of navigation safety and order on board.
No material that could be dangerous for passengers or staff will be allowed on the boat. "SLAL" reserves the right to invoice the "Customer" for any damage to equipment caused on board by itself (or a member of its group in the case of a group booking).
The "Customer" undertakes to respect the principle of tolerance, openness, and respect "SLAL" staff. Any inappropriate behavior may result in its exclusion without compensation or refund possible.
The "Customer" acknowledges having consulted and read in detail all the information described in the "Descriptive sheet" in the Excursion section of the "Site", including any specific comments that may be mentioned there. He acknowledges that he is aware of the potential conditions limiting the performance of a service.
Proper attire will be required on the boats, in the event of non-compliance with the said recommendation, "SLAL" reserves the right to refuse access on board.
It is forbidden for any person outside the service to enter the engine compartment, as well as the cockpit, without special permission.
The "Customer" must arrive at the place of embarkation of the boat no later than 15 minutes before the scheduled departure time.
If the "Customer" arrives after the departure of the boat, he cannot claim any refund.
SLAL CAN NOT BE HELD RESPONSIBLE IN CASE OF DELAY
For any request for information, clarification or for any complaint relating to a Service already provided, the "Customer" must as soon as possible and as a matter of priority contact "SLAL" to let it know and find an amicable solution.
"SLAL" undertakes to make its best efforts to ensure that the "Website" is available 24 hours a day, 7/7, without interruptions other than those required for the purposes of curative or evolutionary maintenance.
The attention of the "Customer" is specifically drawn to the fact that the "Website" is, like any computer application, susceptible to malfunctions, anomalies, errors, or interruptions which may be due in particular to connection problems.
Consequently, "SLAL" does not guarantee to the user that the "Website" is permanently available. The "Customer" may in no case seek the responsibility of "SLAL" due to such malfunctions, anomalies, errors or interruptions, even in the event that these have caused him any damage whatsoever.
The Customer Service of "SLAL" is accessible from Tuesday to Sunday and from 9 a.m. to 5 p.m., using the following contact details:
Phone: +216 71960983
Once the Service has been performed, the "Customer" has 48 hours to report any complaint of a commercial nature or relating to the quality of the services provided.
Complaints should be sent to the company SLAL on the email address:
9-INSURANCE – DAMAGE – THEFT
"SLAL" declares that it is duly insured by a reputably solvent company for its operating civil liability and regarding maritime passenger transport (TPO).
"Customer" is reminded that the delivery of services in good safety conditions does not exempt him from observing the basic rules of caution for nautical activities. The "Customer" accepts the risks accordingly.
"SLAL" declines all responsibility for the consequences of the non-observance by the passengers of the aforementioned rules and of the police regulations, without prejudice to the damages and interests that it may claim because of the prejudice that it will have suffered as a result of this non-compliance. "SLAL" cannot be held liable for direct or indirect damage to passengers during excursions when these have been caused by any unforeseeable event.
"SLAL" reserves the right to invoice the "Customer" for any damage to equipment caused on board by itself or a member of its group.
As the excursions are subject to the rules of maritime navigation, "SLAL" reserves the right to assess the practicability of the waterways. Excursions may be canceled or modified at any time from the time of booking, including at the time of casting off or during navigation, in application of the aforementioned rules, or in the event of bad weather likely to jeopardize the safety of persons. transported.
Customers acknowledge that the personal data disclosed by them is valid, current, and adequate.
"SLAL" attaches great importance to respect for privacy and takes all necessary measures to ensure the confidentiality and security of Customers' personal data.
"SLAL" takes care to secure the personal data of Customers in an adequate and appropriate manner and has taken the necessary precautions to preserve the security and confidentiality of the data and to prevent them from being distorted, damaged, or communicated to persons not allowed.
"SLAL" and the "Customer" reciprocally undertake to keep the strictest confidentiality on all the documents and information that would be brought to their attention in the context of the performance of the services covered by these "GTC".
The elements accessible on the site, or the boat, and at the ticket offices, in particular in the form of texts, photographs, images, icons, sounds, are also protected by intellectual and industrial property rights and other private rights.
Except for explicit provisions indicated in this document, the " Customer " may not under any circumstances reproduce, represent, modify, transmit, publish, adapt, on any medium whatsoever, by any means whatsoever, or exploit in any way whatsoever, all or part of the Internet sites without the prior written authorization of "SLAL".
The use not previously authorized by "SLAL", for any reason whatsoever, of all or part of the information may be the subject of any appropriate action, in particular an action for infringement.
"SLAL" or its parent company is the owner of all the intellectual property rights relating to Solaris which belong to it or which it holds the rights.
The name and trademark, logos, designs and models, stylized letters, graphic elements, software elements, and all signs represented on this Site are and will remain the exclusive property of "SLAL" and its parent company.
Any use by the " Customer" of the corporate names, trademarks and distinct signs belonging to the Company is strictly prohibited except with the express prior consent of "SLAL".
The " Customer " acknowledges that "SLAL" is entitled to suspend access to the service or to terminate its contractual relationship with the " Customer", or to delete any user account, as of right, by simple e-mail and without further formality for any reason, and in particular:
– In the event of non-compliant or illicit use of the service,
– In the event of non-compliance with the " GTC",
– In the event of cancellation of more than two reservations, except in cases of force majeure,
– In the event of cessation of operation of the site and/or service by "SLAL".
The " Customer" therefore undertakes not to create a new user account.
These "GTC" are governed and interpreted in accordance with Tunisian law.
In case of dispute likely to arise on the interpretation and/or execution in relation to these "GTC", only Tunisian laws are applicable and the Tunisian courts of Tunis1 will have sole jurisdiction.
Last update made on 01/06/2023.